Policies

PLEASE READ ALL OF THESE IMPORTANT POLICIES


BOARDING VACCINATIONS


All dogs must have current proof of vaccinations that include:

  • Rabies
  • Distemper/Parvo
  • Bordetella
  • Canine Influenza


Veterinarian provided proof of vaccinations must be provided prior to your dog’s initial stay. Vaccination records can be emailed to pethousesuites@yahoo.com or faxed to us at (540) 347-8591

Should you pet come in without the proper vaccines, they will be administered at Animal Care Center. You will be charged for the vaccinations plus an exam fee.


BOARDING CHARGES

Boarding charges are calculated by day, similar to human hotels, clients are charged for a full day the day they check their pet in. Early check in before 1 pm incurs and additional $10 fee. Clients who check out by or before our check out time (1 pm) on normal business days will not be charged for that day. Clients who do not check out before 1 pm are charged for the full day. Most clients pay when they pick their pets up, however, you can choose to pre-pay when you arrive. We accept cash, personal checks, travelers checks, debit, visa, mastercard and discover.


RESERVATION CANCELLATION POLICY

Our boarding facility has limited space and is frequently at 100% occupancy. This forces us to turn potential boarders away. When clients pick-up their dogs early, cancel reservations, or change reservations without adequate notice (at least 72 hours), it is frequently too late for us to fill the space that we reserved for them because the boarders that we turned away have already made other arrangements. This causes us to lose a tremendous amount of income. Due to the loss of revenue as a result of no-shows, untimely cancellations, schedule changes, and early pick-ups, we have implemented the following cancellation policies.


EARLY PICK-UPS OR RESERVATION CHANGES

Clients who reserve space that fail to provide us with at least 72 hours notice for early pick-ups will be charged for the entire scheduled reservation. In addition, clients who pick up early without at least 72 hours notice will be charged our regular daily rate for any days that the space reserved remains vacant. We are sorry that it has become necessary to implement such a strict cancellation policy; however, we cannot continue to incur the tremendous loss of revenue do to untimely cancellations, early pick-ups, and reservation schedule changes.


DEPOSITS

ALL RESERVATIONS MUST BE SECURED BY $50 DEPOSIT

We require at least 72 hours notice for cancellations Clients that cancel reservations without at least
72 HOURS NOTICE WILL AUTOMATICALLY FORFEIT THE DEPOSIT


OUT OF HOURS SERVICE POLICY

Our regular business hours are:

Monday through Friday 8am – 1pm and 3pm - 6pm

Saturday 8am – 1pm

Sunday Noon - 4pm

Special arrangements can be made for before or after hour drop-offs or pick-ups. A $25.00 - $50.00 fee will be charged for any drop-off or pick-up that occurs during non-business hours AND any such service must be prearranged at least a week in advance and approved by management. No service will be provided on Holidays. Please understand that while we do appreciate your business, we may not always be able to accommodate out of hours service.


BEDDING POLICY

We do allow bedding from home if the bed is clean, easily laundered, light weight and will fit into the dogs kennel while allowing him room to eat, drink & move around. We will not be responsible for any damage to the bedding.


TOYS POLICY

You may bring toys from home, but please limit the amount to three. We will not be responsible for lost or damaged items.


FEEDING POLICY

Our guests are routinely fed twice a day. An extra feeding per day is available for an additional $2 daily. We serve Science Diet Dry. Clients who feed a different brand of food are encouraged to bring their regular diet from home. A sudden change in diet can result in diarrhea. If you provide food, please package EACH MEAL in a *Ziploc® (type) plastic bag (no fold-over sandwich baggies, please) with each meal clearly labeled with your pet's name . Please do not label days/dates or AM/PM unless the meals are different. Please place these bagged meals in a sealed plastic container. Please DO NOT put medications in the food bags , and please do not bag canned food. If you board for an extended period (7 days or more) you can provide food in a clean, airtight container labeled with your pet's name and amount he is fed each feeding. You may also bring treats for your pet.


MEDICATION POLICY

We will provide all the necessary items to administer medications such as hot dogs, cheese, pill pockets, etc.

  • Pills and ear/eye drops for cooperative animals are administered at $1.50 per dose / during normal business hours. Out of hours dosage is $10 per dose
  • If your pet needs more extensive attention to administer medications (ear cleaning, bandage changes, maintenance for chronic conditions) please contact us to discuss your pet's needs and determine the additional charge
  • Diabetic pets who need two insulin injections daily are charged an extra $15 daily
  • Please place your pet's medication in 7 day (am/pm) pill boxes. On the bottom of the pill box, please place a label with the following – pet's first & last name, amount & kind of medication given Example: Spot Smith Am – 1 Benadryl (5 mg) Pm – 1 Prednisone (2.5 mg)


ADDITIONAL CHARGES

Cleanup Fee – if your pet is here less than four nights, we do require a clean up fee of $10.00 We brush them out and wipe off feet & paws before going home.

  • Bath Fee – If your dog is here four nights or longer we require an exit bath. Bath includes a brush out , bath, ear cleaning and nail trim. Bath price is dependent upon size and coat. Pet's who stay 10 nights receive a free bath.
  • Grooming – Full Grooming is also available and must be scheduled in advance. Pricing depends upon breed / cut / coat condition .

Newsletter Sign-Up

Office Hours

Monday:

6:30 AM-6:00 PM

Tuesday:

6:30 AM-6:00 PM

Wednesday:

6:30 AM-6:00 PM

Thursday:

6:30 AM-6:00 PM

Friday:

6:30 AM-6:00 PM

Saturday:

9:00 AM-5:00 PM

Sunday:

Closed

Pet House Suites

  • Pets With Benefits

    Have you ever noticed that you tend to feel better when you are around your pet? You are not alone. Recent studies show that nearly 50 percent of Americans find stress relief from their pets. Whether you own a dog, a cat or a lizard, pets offer companionship that can be greatly beneficial for your physical ...

    Read More
  • New Pets Help Families in a Changing World

    There is no doubt that we find the little round heads and big eyes of young puppies and kittens irresistible. Millions of new pets find their ways into our hearts and homes each year. Studies show pets are a very positive addition to families or singles and even empty nesters! Pets relieve stress, add ...

    Read More
  • New Pet? 7 Questions to Ask Your Family Veterinarian

    Your new family member may be furry with whiskers and a tail, or have scales, hooves or even wings. If you're the proud new owner of a new pet, chances are you'll have best results integrating your new pet into your family when you include a veterinarian on your team. "Having a new pet isn't like having ...

    Read More
  • Pet Travel Tips

    Are you planning to hit the road with your pets this summer? Whether you are planning a lengthy family road trip or a quick summer getaway, there are some important things you need to know before making the decision to travel with your pets. Use the following tips to guarantee a safe and stress-free ...

    Read More
  • Pet Therapy

    Are you dealing with extreme levels of emotional stress, exhaustion or depression? If so, pet therapy might be right for you. Companionship is only one of the many benefits pet therapy provides. Keep reading to find out what pet therapy involves, which conditions it can help treat and why you might benefit ...

    Read More
  • Multiple Pets Benefit Families

    Just like humans, furry family members need to have company, playmates and social interactions to be happy. Sometimes it's hard to remember that our family pets are animals first and family second. We typically look at the benefits of pets in homes from the standpoint of work and expense involved. ...

    Read More
  • Pets Can Teach Children How to Nurture and Care

    Gail Melson, author of Why the Wild Things Are: Animals in the Lives of Children has been watching animals and children for some time. She estimates that of every ten children, four grow up in a home that includes domestic animals. She has determined that as many as 90 percent of all youngsters live ...

    Read More
  • Pet Ownership and Your Health

    Your pets provide companionship, unconditional love and plenty of smiles, but they also make you healthier just by living with you. The health benefits of owning a pet are both physical and psychological, and they extend throughout an owner’s life. By keeping your furry companion healthy and happy, ...

    Read More
  • Pigs as Family Pets

    You and your family may be charmed with the thought of adding a pet pig to your home. Many people have moved forward with finding their new pet, yet not taken the steps to provide appropriately for their pig. And themselves. As small and unassuming as a small pig might seem, there are considerations ...

    Read More
  • Microchipping Your Pet

    Each year, nearly 8 million animals end up in local shelters. Of those 8 million pets, data shows that less than 20 percent of lost dogs and less than 2 percent of missing cats are ever returned to their original owners. Thankfully, there are some useful tools available to help pet owners who have lost ...

    Read More

Newsletter Sign Up